You have questions?
We have answers
Please see below for answers to common questions from customers
General Questions
What does kijibae mean?
“Kijibae” is a sassy little word play on the Korean word for “b*tchhhh"!
We wanted something that captured the playful banter that happens between besties! You know, the eye-rolling, full-of-love kind! KIJIBAE is serving up bold and trendy nail art that will get all the girls talking..
What are semi-cured gel nail strips?
Semi-cured gel nail strips are thin strips of gel polish and ours come 60% cured. They’re flexible, can be adjusted to fit your nails, and can be fully cured under a UV lamp for 60 seconds—giving you nails that will last up to 3 weeks..
How do I take them off?
Don’t rip off those strips! Using the plastic cuticle stick provided with our package, gently lift up the nail strips off your nail beds. It's best if you use our “Strip Me Away” Remover for easier removal while preventing any nail damage!
What’s the difference between press-ons & kijibae nails?
Press-on nails are made of acrylic resin that come with an adhesive sticker or nail glue. These are much more damaging to your nails and can leave them feeling thin, brittle, and dry.
Semi-cured gel nail strips are gel nail polish in the form of adhesive strips that already come 60-80% cured. They are guaranteed to last longer than press on nails and are less damaging to the nails. They're also flexible and can be adjusted to fit your nail shape better.
What’s different between other gel nail strips vs Kijibae nails?
Kijibae nails have a special formula that delivers maximum gloss and a strong adhesive for long-lasting wear. And the best part? Every design is made in-house and super cool!
How long do they last?
Our strips have the power to last up to 3 weeks if you follow all of our steps and game-changing tips! Check out our Instagram for even more tips & tricks to have your nails slay for as long as possible.
How many strips am i getting in one pack?
Our mani sets include 24 nail strips in different sizes, ensuring the perfect fit for every nail. Our pedicure sets come with 36 strips, giving you plenty of options for a flawless look.
Do you have to use a UV lamp?
Yes, think salon-quality at home! Our gel nail strips come 60% cured, so once you fit and size them onto your natural nails, you’ll want to use our ultra-light UV lamp for 60 secs to get them 100% cured for a mess-free, long-lasting manicure.
How do I apply the strips?
Here are our 5 simple steps on applying our strips!
Step 1:
Preparation is Key - Wash your hands and pat them down completely dry! Then, use an alcohol pad to clean each nail. We also recommend using our “In My Prime” Nail Primer to ensure the nail strips fully adhere.
Step 2:
Select Your Size - Carefully remove the plastic film and peel off the nail strip that best fits your nail.
Step 3:
Get Applying - apply the nail strip firmly to your nail, ensuring it is positioned above your cuticle line and skin. Use the plastic cuticle stick provided to push down the edges of the strips onto your nails.
Step 4:
Cut & Trim - Shape ‘em up using nail scissors or nail file to trim and hone in on the perfect shape to match your nail size. You can find nail scissors and all essential nail tools in our Nail Aid Kit!
Step 5:
Cure It - For a longer-lasting shine, use a gel lamp to cure the nails for 60 seconds. For EXTRA gloss, we recommend applying our “Seal the Deal” UV Gel Top Coat!
How do I store the strips?
Kijibae nails are already 60% cured. That means any UV light or sunlight can make them harden. To avoid the strips from hardening, store them away from sunlight, ideally back in their package and tucked away in a drawer or closed area. We recommend getting our Kijibae Pouch to store the strips and all other nail accessories (they come in 3 colorways!).
Can I reuse them?
No, you can't reuse the strips you used already. However, since our package comes with 24 strips you could get 2 manicures out of them, as long as they have been kept FAR away from sunlight and have been kept in their package!
Do the strips have to be your nail length, or can I leave them longer?
We recommend trimming the strip down to your nail length as attempting to leave them longer will not guarantee long-lasting wear.
Where can I view the strip size chart?
Please click below to view the size chart.
- Mani Size Chart
- Pedi Size Chart
Shipping + Returns
Where do you ship?
We currently only ship to the United States.
How long does it take for shipping?
Standard shipping takes 5-7 business days, while express shipping arrives in2-3 business days. Please note that all orders require 24-48 hours for processing before shipping.
What’s the return policy?
We’re sorry to hear you’re not completely satisfied with your order! Please email us at cs@shopkijibae.com, and our team will be happy to assist you in finding a solution.
Please note: Returns are not available for opened or used products.
Do you offer gift wrapping/message service?
Unfortunately, at the moment we don't offer gift wrapping/ message service.
Will I get a tracking number?
Yes! After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via your email once your order is shipped out from our warehouse.
Lost package?
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to DHL, our shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.
If you’re unable to resolve the issue with the shipping company, please email us at cs@shopkijibae.com. We'll get back to you as soon as possible.
I entered the wrong address & did not receive my order. Can you ship it again?
We do not arrange reshipment or provide refunds for items that were shipped incorrectly as a result of inputting an incorrect shipping address.
Can I select multiple addresses for one order?
We cannot split and ship orders separately so you cannot select multiple addresses for one order. Please place different orders if you want to ship your order separately.
Refund
How long does it take to receive a refund?
Credit card refunds usually take 5–10 business days to appear on your statement.
What if I received the wrong item in my shipment?
Don’t worry! We’ve got you and we’ll make it right.
If you receive an incorrect item in your shipment, please email cs@shopkijibae.com about your order number and attach a picture of products you received as soon as possible.
Order + Payment
I have not received an order confirmation email.
You will receive an order confirmation email from us after placing an order. Please check your spam folder if you can't find it. If you don’t see anything, please reach out to us atcs@shopkijibae.com.
What currency do you charge in?
We charge in USD.
Can I cancel or modify my order before it ships?
If you’d like to cancel or edit the shipping address or products on your order, please contact us atcs@shopkijibae.comas soon as possible and we’ll do our best to accommodate requests.
How can I check the status of my order?
You can view order status on your Account page. Your account page will be updated after your order is placed and another time once your order ships.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.